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How to Place Oders
It is easy and secure! Click on the "add to cart" button located next to the item description to place the item(s) you wish to order into your electronic shopping cart. A PayPal window will open registering your item. From there, simply follow the easy instructions on completing your order through PayPal, or continue shopping in oleanova.com.
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Payments
All on-line purchases are made through PayPal. PayPal accepts payments made by credit cards online (Visa, MasterCard, Discover, American Express), bank transfers, PayPal, and more. Please refer to www.paypal.com for information about Pay-Pal services and policies.
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Shipping
All art is shipped flat in sturdy rectangular packaging, and carefully padded with paper packaging materials to prevent damage during transit.
Typically orders are shipped within 7 business days of confirmed payment through PayPal. After your order has shipped you will receive an email confirmation.
Due to large package sizes all items must be shipped to a street addresses.
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Return Policy
We are committed to the best service and your satisfaction is 100% guaranteed!
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for either:
1. A free replacement (shipped to you at our cost!)
2. A full refund for the price of the product. Original* and return shipping charges will not be refunded.
3. Note: Items not returned in new condition will receive a refund equal to 50% of the purchase price.
* In cases where the original shipping charges to you were waived, we reserve the right to lower your refund by the actual shipping charges.
To return your item(s):
1. Please pack it in its original packaging
2. Include a note specifying the reason for the return
3. Inform us of what action you would like us to take - replacement of an equal or lesser value artwork available at oleanova.com or a refund (through PayPal).
4. We encourage you to return your item Insured and via a traceable method.
5. The responsibility of a "lost" or "damaged" shipment resides with the party initiating the shipment.
6. We will notify you via e-mail of your replacement/refund once we have received and processed the returned item.
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